Effective Date: November 4, 2026

Rise Exteriors LLC (“Rise Exteriors,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit rise-exteriors.com, request an estimate, communicate with our team, or receive our services.

1. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Contact information, including your name, telephone number, email address, and mailing or property address.
• Project information, including requested services, property conditions, measurements, product selections, photographs, documents, and scheduling preferences.
• Customer records, including estimates, contracts, invoices, payment-status information, installation records, service requests, and warranty details.
• Communications, including form submissions, emails, text messages, customer service notes, feedback, and communication preferences.
• Consent records documenting your permission to receive communications and subsequent opt-out requests.

When you request assistance coordinating with an insurance carrier or financing provider, we may receive information relevant to that request.

Please do not submit Social Security numbers, complete payment-card details, or other sensitive financial information through general website contact forms, ordinary email, or text messages.

Website and Device Information

Our website and its service providers may collect technical information such as your IP address, browser and device type, operating system, pages visited, referring website, approximate location derived from your IP address, and the date and time of your visit.

2. How We Use Information

We use information as reasonably necessary to:

• Respond to inquiries and prepare estimates.
• Arrange consultations, inspections, deliveries, and installations.
• Manage contracts, projects, billing, and customer support.
• Coordinate insurance or financing assistance you request.
• Register or administer applicable warranties.
• Send appointment reminders, project updates, and service communications.
• Request voluntary customer feedback or reviews.
• Operate and improve our website, services, and customer experience.
• Measure marketing effectiveness and communicate about our services, consistent with applicable law, your preferences, and any required consent.
• Maintain business records, prevent fraud, resolve disputes, and meet legal obligations.

Providing your telephone number or requesting an estimate does not, by itself, constitute consent to receive marketing text messages.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.

These technologies may collect device identifiers, browsing activity, referral information, and interactions with our website or advertisements. Where third-party analytics or advertising tools are used, their providers may process information under their own privacy policies.

You can manage or delete certain cookies through your browser settings and use privacy controls offered by the relevant advertising platforms. Blocking cookies may affect some website features. Browser settings may not control every tracking technology.

Where applicable law requires consent or an opportunity to opt out of particular tracking or advertising activities, we will provide the required choices.

4. How We Share Information

We may disclose information as reasonably necessary to:

• Business service providers: Companies supporting website hosting, customer management, estimating, scheduling, communications, payment processing, accounting, and other business functions.
• Project and warranty participants: Installers, suppliers, manufacturers, and other parties involved in completing your project or handling service and warranty requests.
• Insurance and financing providers: When you request or authorize coordination involving these providers.
• Analytics and advertising providers: Where used, to understand website activity, measure advertising effectiveness, and support advertising, subject to applicable consent and opt-out requirements.
• Professional advisers and authorities: When necessary for legal advice, compliance, fraud prevention, dispute resolution, or protection of rights and safety.
• Business successors: In connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable law.

Certain disclosures for online advertising may be considered a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, even when no money is exchanged. Where those laws apply, you may exercise applicable opt-out rights by contacting us using the information below and through any additional controls required by law.

The mobile-information and SMS-consent restrictions below take precedence over these general sharing provisions.

5. Mobile Information and SMS Privacy

When you opt in to receive text messages from Rise Exteriors, we collect your mobile telephone number, messaging preferences, and records of your consent. We use this information to operate our messaging program, communicate within the scope of your consent, and honor opt-out requests.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their independent use.

Service providers supporting our messaging program may process this information solely to deliver and administer messages on our behalf. They are not authorized to use your consent for their own messaging campaigns. Information may also be disclosed where legally required.

These restrictions apply to mobile information and SMS consent notwithstanding any other information-sharing provisions in this policy.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Rise Exteriors. This includes SMS messages for marketing. Message frequency varies. Message and data rates may apply. See privacy policy at https://rise-exteriors.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

6. SMS Terms and Conditions

Program Description

By opting in to Rise Exteriors LLC’s text messaging program, you agree to receive messages within the scope of your consent. Depending on the program you join, these may include:

• Responses to inquiries and estimate follow-ups.
• Appointment confirmations and reminders.
• Project scheduling and installation updates.
• Customer service and warranty communications.
• Voluntary feedback or review requests.
• Promotional offers and information about our services, when you have provided the required marketing consent.

Consent

Participation in our text messaging program is voluntary. We obtain express written consent before sending marketing text messages.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Viewing this policy does not enroll you in text messages.

Message Frequency and Charges

Message frequency varies based on your interactions with us and the program you join.

Message and data rates may apply. Contact your wireless provider for details about your plan.

How to Unsubscribe

Reply STOP to any text message to unsubscribe. You may receive a final confirmation message acknowledging your request.

You may also contact us directly to withdraw consent. We honor opt-out requests communicated through other reasonable methods.

Unsubscribing from text messages does not cancel an existing contract or service request. Necessary project communications may continue through other appropriate channels.

How to Get Help

Reply HELP to a text message, email Contact@rise-exteriors.com, or call (443) 269-8720.

Message Delivery

Message delivery depends on your wireless provider and network availability. Carriers are not liable for delayed or undelivered messages.

SMS consent is not shared with third parties.

7. Your Privacy Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information.

Depending on where you live and whether applicable privacy laws cover our processing, you may also have rights to:

• Confirm whether we process your personal information.
• Obtain a portable copy of your information.
• Opt out of the sale of personal information, targeted advertising, or certain profiling.
• Withdraw consent where processing depends on consent.
• Appeal a decision concerning your privacy request.
• Exercise your rights without unlawful discrimination.

To submit a request, email Contact@rise-exteriors.com with the subject “Privacy Request.” To appeal a decision where that right applies, use the subject “Privacy Appeal.”

We may verify your identity and, where appropriate, an authorized agent’s authority. We respond within applicable legal time limits.

Certain information may be retained to complete services, administer warranties, maintain required records, resolve disputes, or meet legal obligations.

To stop promotional emails, follow the unsubscribe instructions in the email or contact us directly. Necessary service communications may continue.

8. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods depend on the type of information, the services provided, warranty obligations, applicable recordkeeping requirements, communication preferences, and any ongoing disputes or legal proceedings.

We may retain limited consent and opt-out records as necessary to document and honor your communication preferences.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

No internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

If you believe information you provided to us has been compromised, please contact us using the information below.

10. Third-Party Websites and Services

Our website may link to manufacturers, financing providers, payment services, review platforms, social media sites, and other third parties.

Those parties operate under their own privacy policies. This policy does not govern their independent practices. Please review their policies before submitting personal information.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The revised policy will appear on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing a change.

13. Contact Us

For questions about this policy, communication preferences, or privacy requests, contact:

Rise Exteriors LLC

Email: Contact@rise-exteriors.com
Telephone: (443) 269-8720
Website: https://rise-exteriors.com